Termini e condizioni del servizio

By accessing, browsing, or using the LUXCHAM Jewellery website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order or using any part of the website.

PRODUCTS

All jewellery offered by LUXCHAM Jewellery is crafted using natural diamonds, precious metals, and fine jewellery materials.

We make every reasonable effort to display product details, colours, proportions, finishes, and design features accurately. However, slight variations may occur due to screen settings, photography, lighting, handcrafted production, natural material characteristics, or minor manufacturing tolerances.

Such minor variations do not constitute a defect.

MADE-TO-ORDER AND BESPOKE JEWELLERY

Many LUXCHAM Jewellery products are made to order or customised specifically for the customer.

Production begins only after order confirmation and, where applicable, approval of design, size, metal, diamond details, engraving, or other customisation instructions.

Once production has begun, changes, cancellations, returns, or refunds may not be available except where required by law or where a verified manufacturing defect is identified.

PRICING

All prices displayed on the website are subject to change without notice.

Final pricing may vary based on:

• Gold or precious metal rates
• Diamond specifications
• Product weight
• Customisation
• Engraving
• Sizing
• Making charges
• Taxes
• Shipping requirements
• Other applicable service charges

LUXCHAM Jewellery reserves the right to correct pricing, typographical, calculation, or product information errors at any time.

If an order is affected by an incorrect price or information error, we may contact the customer to confirm the corrected details or cancel the order and issue an applicable refund.

ORDERS

All orders are subject to acceptance, verification, availability, payment confirmation, and fraud screening.

An order confirmation does not guarantee final acceptance of the order.

LUXCHAM Jewellery reserves the right to refuse, limit, suspend, or cancel any order where:

• Payment cannot be verified
• Product information or pricing is incorrect
• Fraudulent or suspicious activity is identified
• Required customer information is incomplete
• The requested product or customisation cannot be fulfilled
• The order violates these Terms of Service
• Fulfilment would be unlawful or commercially impractical

PAYMENTS

Customers must provide complete and accurate billing and payment information.

By submitting payment details, the customer confirms that they are authorised to use the selected payment method.

Orders may not proceed to production until full payment or an agreed deposit has been received and verified.

PRODUCT AVAILABILITY

Product availability, diamond availability, material availability, and production capacity may change without notice.

If a selected diamond, metal, component, or design element becomes unavailable, we may offer a suitable alternative, revised timeline, or cancellation option.

CUSTOMER INFORMATION

Customers are responsible for providing accurate:

• Name
• Contact details
• Billing information
• Delivery address
• Jewellery size
• Customisation instructions
• Recipient information

LUXCHAM Jewellery is not responsible for delays, failed deliveries, incorrect sizing, or production issues caused by inaccurate or incomplete customer information.

INTELLECTUAL PROPERTY

All website content, including but not limited to images, videos, text, product descriptions, graphics, designs, logos, trademarks, jewellery concepts, product names, layouts, and digital materials, is owned by or licensed to LUXCHAM Jewellery.

No content may be copied, reproduced, modified, distributed, published, displayed, sold, licensed, or used for commercial purposes without prior written permission.

Unauthorised use of LUXCHAM Jewellery intellectual property may result in legal action.

WEBSITE USE

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to the website or its systems
• Introduce malicious code, viruses, or harmful technology
• Copy or scrape website content without permission
• Misrepresent your identity or payment authority
• Interfere with website security or operation
• Use the website in a manner that may damage LUXCHAM Jewellery or other users

THIRD-PARTY SERVICES

The website may use or link to third-party payment gateways, delivery providers, analytics tools, social platforms, or other external services.

LUXCHAM Jewellery is not responsible for the availability, security, accuracy, or conduct of third-party services.

Use of those services may also be subject to their own terms and policies.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, LUXCHAM Jewellery shall not be liable for any indirect, incidental, special, punitive, or consequential loss arising from:

• Use of the website
• Inability to access the website
• Use or misuse of products
• Delivery delays
• Third-party service failures
• Loss of data
• Loss of profit, opportunity, or business
• Unauthorised access beyond our reasonable control

Nothing in these Terms excludes any liability that cannot legally be excluded.

INDEMNIFICATION

You agree to indemnify and hold harmless LUXCHAM Jewellery, Preya Star, and their respective owners, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your breach of these Terms
• Your misuse of the website
• Your violation of applicable law
• Your infringement of third-party rights

CHANGES TO THESE TERMS

LUXCHAM Jewellery may update or revise these Terms of Service at any time.

The updated version will apply from the date it is published on the website.

Continued use of the website after changes are published constitutes acceptance of the revised Terms.

SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms, the website, or a transaction with LUXCHAM Jewellery shall be subject to the jurisdiction of the competent courts in India, unless otherwise required by applicable consumer law.

CONTACT US

For questions regarding these Terms of Service:

Email: support.luxchamjewellery@gmail.com
Brand: LUXCHAM Jewellery
Legal Entity: Preya Star