Shipping policy
Every LUXCHAM Jewellery creation is made specifically for its owner using carefully selected natural diamonds and precious metals.
PRODUCTION TIMELINE
All LUXCHAM jewellery is made to order.
Production typically requires 15–18 business days from the date of order confirmation.
Production timelines may vary for highly customised, complex, or bespoke designs. Where applicable, we will communicate any revised timeline before production begins.
SHIPPING TIMELINE
India
Estimated delivery is 3–5 business days after dispatch.
International
Estimated delivery is 7–10 business days after dispatch, depending on the destination, carrier service, and customs clearance procedures.
These timelines are estimates and begin once the order has been completed, quality checked, and dispatched.
SHIPPING CHARGES
Complimentary shipping is provided worldwide unless otherwise stated at checkout or agreed for a special delivery request.
INSURANCE
All eligible shipments are fully insured during transit until delivery is completed at the address provided by the customer.
ORDER TRACKING
Customers will receive tracking details by email, message, or another provided contact method once the order has been dispatched.
Tracking updates may take some time to appear after the shipment is handed over to the courier partner.
DELIVERY REQUIREMENTS
For security purposes, deliveries may require a signature, identity verification, or delivery confirmation upon receipt.
Please ensure that the delivery address, contact number, and recipient details provided at checkout are complete and accurate.
LUXCHAM Jewellery is not responsible for delivery delays or failed delivery attempts caused by incorrect or incomplete customer information.
INTERNATIONAL DUTIES & TAXES
Customers are responsible for any customs duties, taxes, import charges, brokerage fees, or other government-imposed charges applicable in the destination country.
These charges are not included in the product price unless clearly stated otherwise.
Customs authorities may contact the customer directly for payment or documentation before releasing the shipment.
DELIVERY DELAYS
While we make every effort to meet estimated production and delivery timelines, occasional delays may occur due to:
• Customs processing
• Courier or logistics disruptions
• Public holidays
• Severe weather conditions
• Remote delivery locations
• Regulatory inspections
• Incomplete customer information
• Events beyond our reasonable control
Such delays do not automatically qualify an order for cancellation, return, or refund.
DAMAGED OR TAMPERED PACKAGES
If the outer package appears damaged, opened, or tampered with at the time of delivery, please do not accept the shipment where possible.
Contact us immediately and provide:
• Your order number
• Clear photographs of the package
• Clear photographs of the jewellery
• An unboxing video, if available
Any delivery-related concern should be reported within 48 hours of receipt.
UNDELIVERED OR RETURNED SHIPMENTS
If a shipment is returned because of an incorrect address, failed delivery attempts, refusal to accept delivery, unpaid customs charges, or customer unavailability, additional shipping or handling charges may apply before the order is re-dispatched.
CONTACT US
For shipping and delivery enquiries:
Email: support.luxchamjewellery@gmail.com
Brand: LUXCHAM Jewellery
Legal Entity: Preya Star
